Shopify focuses on making commerce better for everyone so that businesses can focus on what they do best: building and selling their products. We’re applying to you.We support you to hone your craft as a Customer Success Representative and to make an impact.We support our teams through competitive compensation and benefits, a solid career in a growing industry, and the flexibility to work from home (to achieve that perfect work/life balance).Shopify taught me it’s never too late to take a leap. After one year of tenure with Shopify I still can't believe how they treat their employees. Queen's University. Customer Success Guru Interview. Liked by Hanna Koposhynska. Our mission is to make commerce better for everyone – but we’re not the workplace for everyone. The typical Shopify Customer Success Guru salary is $40,869.
HH. To deliver the best possible experiences to online merchants, Shopify employs a unique strategy when it comes to their support team: Support is viewed not as a cost center, but as a revenue generator and a competitive differentiator.In order to equip customer support with the knowledge they need to help merchants drive real business results, Shopify implemented Guru.Shopifyâs support team is over 1,000 strong. HH. Now it’s your turn. Positive Experience.
Whether you sell online, on social media, in store, or out of the trunk of your car, Shopify has you covered.Today, over 1,000 Shopify customer support reps use Guru and they leverage it in over 60% of all support interactions. We support you to hone your craft as a Customer Success Representative and to make an impact. For Shopify, success for their merchants is success for the entire organization.
The team is dedicated to keeping their knowledge verified and accurate, maintaining an impressively high Guru Trust Score that hovers at 93%.Shopify is used by over 600,000 merchants worldwide to manage their businesses online.
They take a consultative approach to every support interaction: customer support solves the immediate need, then opens a discussion about the merchantâs business goals to figure out how else they can help them succeed. We thrive on change, operate on trust, and leverage the diverse perspectives of people on our team in everything we do. CA$5k. The net result?
Pros.
Jul 2017 – Sep 2017 3 months.
Shopify coaches its customer support to have conversations with merchants that aim to improve the success of their businesses. They take a consultative approach to every support interaction: customer support solves the immediate need, then opens a discussion about the merchantâs business goals to figure out how else they can help them succeed. We thrive on change, operate on trust, and leverage the diverse perspectives of people on our team in everything we do. Fantastic culture, product, colleagues and work/life balance. We support our teams through competitive compensation and benefits, a solid career in a growing industry, and the flexibility to work from home (to achieve that perfect work/life balance). Every day, I’m learning more about myself and what else is possible.Making great decisions quickly, thriving on change, being a constant learner, building for the long term.We get to solve problems we’re passionate about, and help entrepreneurs do what they love, every single day. “In 2014, Shopify started hiring mostly remote support reps. County Limerick, Ireland • Full knowledge of how both our IT systems and products (booking engine, Content management system) operate and provide support and training to both external clients and internal staff. Shopifyâs mission is centered around helping merchants sell more â their customersâ success is their success. Oct 2017 – Present 2 years 10 months. The net result? Ireland. Customer Success Guru Shopify.
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