If your Shopify Payments account displays a negative balance, then you might not be able to issue a refund. Optional: Enter a reason for the refund.
Welcome! If you refund an order to store credit by using Shopify POS, then you can refund the amount to the original payment method later on. I’ve sent messages to PayPal help via messages and they keep asking for a PayPal transaction ID number. I think the issue is that there are no funds yet in our Paypal account, since we just set it up today.
I let him know that I can't make a refund while there is an open case. Should we manually cancel the order now? PayPal is one of Shopify’s default payment providers. Other than asking the customer to open a dispute to get her refund and then to repurchase the item - which I really want to avoid, is there anything I can do?I can confirm that the email address is the correct email address connected to my paypal account.I can confirm my paypal is a business account. I'm afraid that if I take the incorrect action, she won't get her refund. New to the community?
Tap the order of the item being returned. As soon as you open a store, you're given a PayPal Express Checkout account with the email you used to sign up for your Shopify store.
Context: I set up my paypal express check out on my shopify store but have not been able to claim the money. He closed the case and I went to make the refund.Now it seems that Shopify processed the refund despite the fact that Paypal rejected the refund. Tap Refund. Here you can see all the activity taken on your Shopify store! Could you check the email account listed as the account owners and see if there are any emails from PayPal asking you to complete account set up? You would just need to complete set up of that account to access the funds! When you set up your Shopify store, Shopify creates a PayPal Express Checkout account for the email address you used to set up your store. Now I can't refund the item in my store. You can also file a complaint with the FTC or Internet Crime Complaint Center if you are so inclined. Will this show up on our account automatically? What is the current status of the order? The placeholder account would usually be set up under the first email you used to set up your Shopify store. Let's continue the conversation over there.
This may also be why you can't see the funds in your own PayPal account, they may have gone directly to that placeholder account. For more information about Shopify POS, see Selling in person. Shopify also has also told me that there were no errors on their end and it has a settlement date.
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